Unit 4 _ Writing _ Class 10
Team 1
Moon
Team 2
Sun
Game
Your prize is a ………
Welcome to the writing lesson
Unit 4 : Special education
I. Pre-Writing
A letter of complaint
Lesson 4: Writing
? Task1.
After studying for two weeks at English for Today Centre, Tung notices that everything is worse than what the advertisement says. Lan wants to study at this centre and Tung tells her the facts.
 Role play and Complete the dialogue below
Lan : Are you happy with your study at English for Today Centre?
Tung : No, (1)……………………………………………..............
Lan : Are all the teachers native speakers?
Tung : No, (2)……………………………………………..............
Lan : The advertisement says there are no more than 20 students in a class. Is that true?
Tung : No, (3)……………………………………………..............
Lan : Do you get free books and cassette tapes?
Tung : No, (4)…………………………………………….............
Lan : What about the classrooms? Are they air- conditioned?
Tung : No, (5)…………………………………………………......
Lan : What don’t you like most about the centre?
Tung : It’s the time. They say the class time is from 5:30 p.m to 8:30 p.m but (6)………………………………………….............
Lan : Well, everything is different from what the advertisement says. What are you going to do?
Tung : I am going to write a letter of complaint to the director of the centre
I’m not happy with it at all
not all of them are native teachers
that’s not true. My class has over 30 students
I don’t. I have to pay for them
only some of them. Mine is not
in fact classes often start late and finish early
Address of sender
?Form of a letter
53 Ho Xuan Huong Street Hanoi - Vietnam.

The Director –English for Today Centre
731 Van Xuan Street Hanoi-Vietnam.
8th October, 2009.
Dear Sir,
I am writing to complain about the poor quality of the service at your centre. Everything seems to be worse than what you say in the advertisement.
..............................................................................................................................................................................................................................
To resolve the problem, I require you to give me a refund. Enclosed is a copy of the recept.
I look forward to hearing from you and to getting a quick resolution of this problem.
Please contact me at the above address or by phone at (04) 7. 222999
Yours faithfully,
Do An Duc.
Address of receiver
Date
Salutation
Reason for Writing
Solution for problem
Closing
Signature
Complaint
II. While - Writing
6 Groups
III. Post - Writing
Presentation and correction
- First, firstly, first of all
- Second, secondly...
- Furthermore/ Besides/Moreover
- Finally
...
Example: First of all, you say that there are only native teachers, but my class has one Vietnamese teacher and two native teachers….
IV. Homework
Choose a product advertised on TV and write a complaint letter about it .
Thank you for attending
Good bye